Eligibility
Refunds may be requested within 14 calendar days of payment for undelivered scope, duplicate payment or verified service error.
Process
Submit a refund request via the workspace with supporting evidence. Compliance and Finance will acknowledge within 2 business days and decide within 5 business days.
Execution
Approved refunds are processed back to the originating payment method within 7 business days. Domestic VA refunds typically settle within 1–2 business days.
Non-Refundable Items
Platform service fees, advisory retainers consumed, and milestones already accepted by the buyer are non-refundable.
Document maintained by PT Paramananda Perisai Nusantara · Last reviewed: Q2 2026. For inquiries: legal@nusakti.one