Channels
Submit complaints via complaints@nusakti.one, in-workspace ticketing, or by registered mail to the registered office.
Acknowledgement
All complaints are acknowledged within 48 hours with a unique reference number.
Resolution
Standard resolution target is 14 calendar days. Complex investigations may extend to 30 days with status updates every 5 business days.
Escalation
Unresolved complaints may be escalated to the Compliance Committee or referred to applicable consumer protection authorities.
Document maintained by PT Paramananda Perisai Nusantara · Last reviewed: Q2 2026. For inquiries: legal@nusakti.one